Werner Electric Supply

Web Support FAQ


VIEW OPEN ORDERS

The Open Orders area will let you view any carts that you have submitted as a bid.

  1. 1. When you submit an order as a bid, it will be saved in OPEN ORDERS
    1. To access this page, click MY ACCOUNT in the top right corner and select OPEN ORDERS from the dropdown menu

VIEW ORDER HISTORY

Order History will allow you to view any and all orders created on your account, including non-web orders.

  1. 1. To view your order history, click MY ACCOUNT in the top right corner and then select ORDER HISTORY
    1.           A. Here you can view all orders created by your company



REQUEST BID / QUOTE

Submitting your cart as a Bid will trigger a Customer Service Representative to review your cart and reevaluate the pricing.

  1. 1. You must first create a cart full of items
  2. 2. Before checking out, you will need to click “Change Ship Option” at the top of the shopping cart screen and select “Bid”
    1.           A. Note: A window may pop up while you are in the midst of adding items to your cart and request that you select your ship method. You may select “Bid” from this pop-up window rather than from the shopping cart screen at the end of your shopping experience
  3. 3. Finish checking out
  4. 4. A Customer Service Representative will review your bid and reevaluate the pricing
  5. 5. Any bids that you submit can be viewed under OPEN ORDERS at any time



QUICK ORDER

QUICK ORDER

Quick Order allows you to type in part numbers and quantities quickly and easily. This feature is beneficial for customers who already know the part numbers of the items they regularly order without having to search through the website.

  1. 1. Once you are logged in, click MY ACCOUNT in the top right corner
  2. 2. Select QUICK ORDER/BOM from the drop down menu
  3. 3. Once the page has loaded, you will see a chart with numbers 1-10 down the left hand side and “Keyword” and “Quantity” across the top
  4. 4. In the Keyword column you may enter Werner part numbers, manufacturer part numbers, customer part numbers or UPC codes.
  5. 5. In the Quantity column you will need to enter the quantities that correlate to each item in the Keyword column
  6. 6. Click the SHOW RESULTS BELOW button
  7. 7. Your results will load below the uploading area.

Added to Cart: Items with 1 perfect match will display here. They are automatically added to your cart. This should be the ideal result if you are entering any manufacturer, Werner, UPC or customer part number.

Items with Exceptions: If you entered an item whose quantity did not meet the minimum order requirement, that item will display here. You will need to click on the item and add it to your cart from the product page with the correct minimum order. You will want to do this LAST, after you take a look at the remaining items. Once you click out of the Quick Order page, you will need to re-upload your file in order to view the items again.

Multiple Result: If you entered numbers that were very similar for multiple items, those will display here. You can select which item is correct, click into the BULK OPTIONS dropdown above, and select “Add Items to Cart”

No Matches: This will display item numbers that did not match any results.



NEW ACCOUNT REGISTRATION

Registering for a New Account will allow you to make purchases online and view your own pricing on all of our items.

  1. 1. If you do not already have a login for purchasing through our website, you may register for one by clicking LOGIN in the top right corner
  2. 2. Click on REGISTER and a registration form will open
  3. 3. Fill out the form and click I ACCEPT when you’re done
    1.           A. Under “Account Number, enter your Bill To number. Your Bill To number can be found in the top right area of an invoice. If you do not have an invoice on hand, you may email websupport@wernerelectric.comto retrieve this information
  4. 4. Once you have submitted the form, you will receive a confirmation email
  5. 5. You are ready to login to the site immediately, using the email address that you entered as your username, and the password that you created for the registration form
    1.           A. If you notice that the site is taking a long time to load while logging in (you will see a spinning wheel with “Please Wait…” on your screen), refresh the page and try again



CREATE SAVED CART

Saving Carts for later will allow you to build project-specific carts ahead of time and purchase when you are ready. This feature is also beneficial for customers who order the same items on a regular basis. If you stock certain items at your location at all times, you can build a cart full of those items and then regularly place orders to maintain your inventory.

  1. 1. In order to save your shopping cart for later, you must first add items to your shopping cart
  2. 2. After adding items to your cart, click the cart symbol in the top, right corner
  3. 3. Scroll down to the bottom of your cart and click “Save Items for Later”
    1.           A. In the pop up box, type in a name for your saved cart and press ENTER on your keyboard
  4. 4. To find the carts you have saved, click MY ACCOUNT in the top right corner, then select MY SAVED CART
  5. 5. A listing of all your saved carts will appear. From here, you may click ADD LIST TO CART to add a saved cart to your shopping cart. You can also click DELETE LIST to delete a saved cart.
  6. 6. If you would like to purchase a few items from your saved cart without adding all of them to your shopping cart, simply click the title of your cart, and select specific items you would like to add to your cart using the check boxes down the right-hand side. From the dropdown menu located directly under the title of your saved cart, click the down arrow and choose “Add Selected Items to Cart”
  1.           A. Follow the same process for deleting any items from your cart. Just select “Delete Selected Items” from the dropdown menu.
  2.           B. In order to update the quantities of the items in your cart, type the new quantities into the boxes under QTY, select the check boxes for each of those products, then choose “Update Selected Items” from the dropdown menu



CREATE PRODUCT GROUPS

Creating Product Groups allows you to save products that you frequently purchase into your own, convenient categories. Tailor your account with product groups of  frequently purchased items and reduce time spent searching for products you commonly order.

  1. 1. To create a Product Group, make your first product selection then click the “+ My Product Group” located underneath the “Add to Cart” button on the product page
  2. 2. When you click the “+ My Product Group” button, a dropdown will appear that displays the names of Product Groups you may have already created, or you may add a new product group name
    1.           A. If you have existing product groups, you may add the product to one of those
    2.           B. If this is your first time creating a product group, type in the name you of a product group you would like to create
  1. 4. Now that you have a group/groups created, you can locate them by clicking MY ACCOUNT in the top right corner, and select MY PRODUCT GROUPS from the dropdown menu
  2. 5. Once you have the MY PRODUCT GROUPS page open, you will see a listing of all the groups you have created. From here, you may click ADD LIST TO CART to add an entire product group to your shopping cart. You can also click DELETE LIST to delete a product group.
  3. 6. If you would like to purchase a few items from your product group without adding the entire group to your shopping cart, simply click the title of your group, and select the items you would like to add to your cart using the checkboxes down the right-hand side. From the dropdown menu located directly under the title of your product group, click the down arrow and select “Add Selected Items to Cart”
  1.           A. Follow the same process for deleting any items from your group, just select “Delete Selected Items” from the same dropdown menu
  2.           B. In order to update the quantities of the items in your group, you will type the new quantities into the boxes under QTY, select the check boxes for each of those products, then choose “Update Selected Items” from the dropdown menu



BILL OF MATERIALS UPLOAD

The Bill of Material Upload feature allows you to upload a templated Excel file containing part numbers and their associated quantities, in order to find specific products on our website without having to search. This feature is beneficial to customers who know the part numbers of the products they purchase regularly.

  1. 1. Once you are logged in, click MY ACCOUNT in the top right corner
  2. 2. Select QUICK ORDER/BOM from the drop down menu
  3. 3. Once the page has loaded, click “Bill of Material Upload”
  4. 4. Click here to download the template
  5. 5, An Excel file will download to your computer. Open the file and enter all your order information into the 2 columns
  6.           A. In “Keyword” you will enter the part numbers of the items you want to purchase. You may enter Werner part numbers, manufacturer part numbers, customer part numbers or UPC codes.
  7.           B. In “Quantity” you will enter the quantities of each part that you would like to purchase.
  8. 6. Once you have entered all of this information, save the file to your computer.
  9. 7. Click in the box that says “Choose File.” A window will pop up that allows you to browse the files on your computer. Find the file that you just saved, select it and click “Open.”
  10. 8. Before uploading the file, select Combine, Separate or Remove.

                 Combine: If your file contains 2 different lines of the same item, it will combine the quantities. For example, if you have 1 line of item #1234 with a quantity of 2 and another line of item #1234 with a quantity of 1, your upload will give you a total of 3 of item #1234.

                 Separate: If your file contains 2 different lines of the same item, it will keep the items as separate line items. For example, if you have 1 line of item #1234 with a quantity of 2 and another line of item #1234 with a quantity of 1, your cart should reflect exactly that.

                 Remove: If your file contains 2 different lines of the same item, it will remove the duplicate item.

  1. 9. Once the file is selected, click UPLOAD
  2. 10. Your results will load below the uploading area.

                 Added to Cart: Items with 1 perfect match will display here. They are automatically added to your cart. This should be the ideal result if you are entering any manufacturer, Werner, UPC or customer part number.

                 Items with Exceptions: If you had an item in your file whose quantity did not meet the minimum order requirement, that item will display here. You will need to click on the item and add it to your cart from the product page with the correct minimum order. You will want to do this LAST, after you review the remaining items. Once you click out of this Quick Order page, you will need to re-upload your file in order to view the items again. (this process will be fixed but until then this is how the feature works)

                 Multiple Results: If you entered numbers that were very similar for multiple items, those will display here. You can select which item is correct, click into the BULK OPTIONS dropdown above, and select “Add Items to Cart” (this process will also change but for now this is how the feature works)

                 No Matches: This will display item numbers that did not match any results.


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